Refund Policy

Refund, Exchange, and Return Policy

Damages and Issues:
Please inspect your order upon receipt. If you receive a damaged or incorrect item, contact us within 3 days of delivery at info.highfrequencycollection@gmail.com. We will evaluate the issue and provide a resolution. For broken items, please provide photos of the front, back, and side, as well as a clear photo of the label.

Exchanges and Returns:
To be eligible for a return, items must be in the same condition as when received, unworn or unused, with all tags attached. You must request a return before sending the item back; items returned without prior authorization will not be accepted. If your return is approved, we will provide a return shipping label with instructions.

European Union 14-Day Cooling-Off Period:
For orders shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason, and without justification. The item must be in the same condition as received, unworn or unused, with tags and original packaging. A receipt or proof of purchase is required.

Refunds and Cancellations:
Due to the nature of our products, we do not offer refunds or cancellations for any reason, including shipping delays or backordered items. However, if there is an error on our part, we will issue a refund or cancellation. Refunds will be processed to the original payment method within 10 business days after we have inspected the return. Please note that it may take additional time for your bank or credit card company to process the refund. If you do not receive your refund within 15 business days, contact us at info@highfrequencycollection.com.

Incorrect or Missing Items:
If you receive an incorrect or missing item, please contact us within 3 days of receipt with a photo of the incorrect item and your invoice. Failure to provide these photos may result in us being unable to send a replacement. After the 3-day period, we are not responsible for missing or incorrect items.

Broken Items:
If your item arrives broken, contact us within 3 days of receipt to report the issue. For claims, you can file with the USPS at USPS Claims. You must provide clear photos of the item and label. Claims may take up to two weeks for processing, and if the Post Office does not accept responsibility, resolution must be pursued directly with the carrier.

Lost or Stolen Packages:
We are not responsible for lost or stolen packages once they are shipped. If your package is lost or stolen, you must file a claim with USPS at USPS Claims. Claims may take up to two weeks to process. If USPS does not accept responsibility, you will need to resolve the issue directly with the carrier.

THANK YOU FOR CHOOSING THE HIGH FREQUENCY COLLECTION.