Refund Policy

Refunds/Cancellations: We do not offer refunds or cancellations for any reason, including delays in shipping and/or back orders, due to the nature of our products. However, we will issue a refund or cancellation if the error is on our end.

Exchanges: We do not provide refunds or exchanges unless there is an issue on our end.

Incorrect/Missing Items: If you receive an incorrect item or are missing an item, please contact us within 3 days of delivery via the our email address info.highfrequencycollection@gmail.com. To receive a replacement within 7 days, you must provide a photo of the incorrect item and a picture of your invoice. Failure to provide these may result in us being unable to send a replacement.

PLEASE NOTE: We cannot replace missing or incorrect items after the 3-day timeframe.

Broken Items: If you receive a broken item, please contact us within 3 days of receipt to report the issue. You can file a claim with the United States Postal Service online at https://www.usps.com/help/claims.htm. To file a claim, you must provide (3) photos of the item: front, back, and side, along with at least one photo of the label on the item. Photos must be clear and large enough; otherwise, the claim may be denied. Processing by the Post Office can take two weeks or more. Unfortunately, if they do not accept responsibility, resolution must be pursued directly with the carrier.

Lost/Stolen/Missing Packages: If a package shipped correctly by High Frequency Collection is lost or stolen, we are not responsible. You must file a claim with USPS online at https://www.usps.com/help/claims.htm. Claims may take up to two weeks to process. If USPS does not accept responsibility, further action must be taken directly with the carrier.

THANK YOU FOR CHOOSING THE HIGH FREQUENCY COLLECTION.